← Development and customer showcases

Ocado Customer Showcase

A bespoke fulfilment hub that delivers operational scale and long-term performance

Designed in close partnership with Ocado, this purpose-built logistics space means that the leading UK business can perform at scale. Tailored to meet Ocado’s evolving needs, the space provides the efficiency and resilience required for high-volume, tech-led operations and supports fulfilment, future growth as well as workforce wellbeing.

This flagship development shows how the right space can help business succeed and flourish.

 How can we help you?

Business success and operational impact

Capacity growth: The Bristol mini‑CFC bolsters Ocado’s ability to cope with expanding online grocery demand. Before its opening, Ocado Retail was delivering approximately 374,000 orders/week. The new facility contributes to a projected 40% increase in capacity over 2020 once all planned CFCs (including Bristol, Purfleet, Andover) are fully operational. (ocadogroup.com)

Improved lead times: By placing a fulfilment centre closer to dense customer populations, Ocado can deliver more rapidly and reliably to Bristol and surrounding areas. The mini‑CFC format plays a key role in serving areas where speed matters most.

Part of a flexible ecosystem: The Bristol site is one gear in Ocado’s multi‑format fulfilment network: large CFCs, mini‑CFCs, micro‑FCs, and in‑store fulfilment solutions. This enables Ocado to optimise operations depending on geography, demand density, and delivery expectations.

Employee and community benefits

Jobs and roles: At peak operation, the site supports ~815 direct roles including personal shoppers (warehouse operatives), management, engineers, drivers, and tech support.

Local impact: Ocado emphasises playing an active role in the local community. Aside from employment, they contribute via charitable initiatives, food donations, and engagement programmes tied to the new facility.

“Mini Customer Fulfilment Centres like this allow us to better serve our customers, as we provide the best quality products from the widest range of any grocer … prioritising speed, amazing service and exceptional value.”

Melanie Smith, CEO, Ocado Retail

Sustainability and cost efficiency

Reduced transportation costs and emissions: By locating the CFC closer to customers in Bristol, delivery distances are reduced, which can cut fuel usage, carbon emissions, and delivery time.

Better operational efficiency: Smaller, more localised fulfilment centres (mini‑CFCs) allow for more nimble operations compared to only large centralised sites, helping to balance cost and responsiveness.

Scale and efficiency gains: As the site reaches peak throughput, unit costs per order are likely to fall, enhancing economies of scale.

Why this facility matters

It shows that fulfilment isn’t one‑size‑fits‑all: mini CFCs fill gaps where speed and proximity are crucial.

It demonstrates that investing in the right format (size, location, technology) can multiply capacity and improve customer satisfaction.

It engages local communities, provides jobs, and sets a basis for scalable growth.

View other customer case studies

PlantEx customer showcase

Explore how PlantEx, a leading manufacturer in natural colours, flavours, and extracts, expanded from a 2,500 sq ft unit to a multi-unit facility, driven by innovation and a strategic partnership with Indurent. With a location that optimises logistics, amenities that boost employee wellbeing, and a tailored approach to support growth, PlantEx has scaled operations and enhanced its market reach. View Case Study

Overclockers customer showcase

Discover how Overclockers is thriving in one of our cutting edge warehouses a state-of-the-art, 75,000 sq. ft. space. See how innovative design and meticulous project management can drive operational excellence and foster a dynamic company culture. View Case Study

ProCook customer showcase

Discover how ProCook, the UK’s leading kitchenware brand, transformed their operations and boosted growth in a cutting-edge 167,000 sq ft facility developed by Indurent. With sustainability at its core, modern amenities for employee wellbeing, and optimised logistics, this new headquarters is the perfect environment for ProCook to thrive. Read the full case study to see how the right facility can power business success. View Case Study