Utilities Platform

As the portfolio scaled, utilities activity had become fragmented, creating risk around billing accuracy, data integrity and operational oversight. Customer expectations were also rising, with a growing need for more transparent and consistent utilities management. At the same time, the business needed reliable data to underpin solar performance, EV charging and sustainability reporting. The challenge was to move utilities from a reactive, transactional function to a customer focused capability that could deliver real value to stakeholders and support their long term decarbonisation goals.

In 2025, we established a dedicated utilities team, bringing governance, supplier management, billing, data assurance and customer interfaces under a single operating model. Built on the principle of getting the basics right, the team delivered stronger financial discipline and clearer visibility across the portfolio from the outset, with value realised within weeks of launch. By aligning utilities to our wider strategic objectives, the platform now provides a scalable foundation for infrastructure led decarbonisation, including solar and EV charging, while improving transparency and confidence for customers.